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Swindon Airsoft - Returns Policy

Returns:

In the unlikely event that your new purchase arrives faulty or damaged, you must contact Swindon Airsoft within 48 hours of receipt, via email (sales@swindonairsoft.co.uk).

Once we have accepted the goods for return, postage costs will be at your own expense. Upon receipt of your faulty goods, the item will be checked by our engineers and at our discretion we will either repair or replace the item, which will be dispatched to you.

No refunds will be given on any product that has been damaged by negligence, carelessness or misuse.

We offer a 14 day money back guarantee on goods that are in "AS NEW”, un-opened, un-used, undamaged, in original packaging with all manuals and accessories.

Changes in Terms

Swindon Airsoft reserves the right to make changes to our terms at any time without prior notice. Any changes made will be effective from the date and time of posting on the Swindon Airsoft web site.

Price and availability information is subject to change without notice.

Conditions of the Warranty:

To claim on your warranty, Swindon Airsoft requires the original receipt as proof of purchase. No products will be accepted under our terms without original proof of purchase.

Warranty:
AEGs, Spring Guns, Electric Pistols 6 MONTH WARRANTY
Gas Guns 3 MONTH WARRANTY
Accessories 3 MONTH WARRANTY

Claiming to have a product repaired under warranty:

If a product proves faulty within our warranty period (stated above) from the date of purchase due to a manufacturing defect you should contact us immediately. We will then identify the problem and if necessary have the problem resolved under the terms of our guarantee. All valid repairs are free of charge for both parts and labour subject to our conditions:

Swindon Airsoft warranty does include the following:

• Batteries and chargers supplied in the box with all Chinese made AEGs and Pistols, are considered free items, for example (but not limited to) Jing Gong (JG), CYMA, DBOYS, WELL.
• Any faults arising from the use of poor quality sub-standard BB's (Please contact us for details of approved BB makes)
• Any transportation costs incurred in transporting the item back to Swindon Airsoft for repair.
• POSTAGE CHARGES ARE NON-REFUNDABLE
• Any breakages as a result of accidental/negligent damage.
• Any routine maintenance required
• Any faults arising from misuse.
• Any faults arising from repairs not previously carried out by Swindon Airsoft.
• Any upgrades that have been installed in the product other than those done by Swindon Airsoft.
• Faults arising from unauthorised adaptations or adjustments by persons other than Swindon Airsoft.

The warranty is invalidated if:

• The product has been disassembled, adapted or adjusted in any way.
• Repairs / maintenance have been carried out by non-authorised parties.
• The Tamperproof safeguards are damaged or removed in any way.
• Faults arising from unauthorised adaptations or adjustments by persons other than Swindon Airsoft.
• Gas Blowback products: Faults caused by using the incorrect gas other than the recommended Gas as stated by the manufacturer. Please contact us for further details on recommended Gas types for your GBB.

IF YOU HAVE ANY DOUBTS PLEASE CONTACT SWINDON AIRSOFT.

MOST IMPORTANT: DO NOT ATTEMPT TO DISASSEMBLE ANY PRODUCTS, DOING SO MAY INVALIDATE YOUR WARRANTY.



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