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Swindon Airsoft - Terms and Conditions

About Us:

Swindon Airsoft takes its products and customer satisfaction very seriously. We are dedication to your total satisfaction. If you have any suggestions or comments, please use the "Contact Us” page within our web store, our full contact details are provided below:

Registered address:

Swindon Airsoft Supplies Ltd
Unit 83, BSS House, Cheney Manor Industrial Estate
Swindon, Wiltshire
United Kindgom
Phone: 01793 435 999
Email: info@swindonairsoft.co.uk

VAT no 103710858
Company Reg. No. 06833681


Swindon Airsoft offer competitive pricing by closely monitoring retail prices across the industry. Our showroom is open Tuesday to Saturday where we provide in-house engineering, warranty, full repair / upgrade service and after-sales care.

You may find times where we might appear to be more expensive than a competitor with no overheads, premises, warranty or returns policy.
We take pleasure in offering you a fast, efficient and friendly shopping experience, with great products and great prices.

Please note, we are a UK based company, our prices (retail & wholesale) are inclusive of UK VAT at 20%.

Making a Purchase:

Please note: To purchase an Airsoft pistol, rifle or any other Realistic Imitation Firearms (RIFs), you must be aged 18 years or over, be a registered skirmisher or Re-enactor. This complies with the "Violent Crime Reduction Act 2007”.

Making a purchase is very easy. Just browse our on-line catalogue and add the items you wish to purchase into the shopping cart. After you have finished your selection, click on "Checkout”. You will be asked for a few details that we need to complete your order.
Telephone orders are also welcome.

Payment Methods:

We accept PayPal, VISA, Electron, Solo, Maestro and MasterCard,

Delivery and Handling:

We endeavour to get the products to you in the quickest possible time and in the condition expected. All our goods are Quality Assurance checked before dispatch to avoid faulty or damaged items being dispatched.

We aim to despatch orders within 24 hours, although at peak times this may be slightly longer.
The cost of delivery is added to you order.

Deliveries should be expected Monday to Friday between the hours of 8am to 6pm.

Swindon Airsoft does not directly control the couriers and we cannot guarantee a specific delivery time from them. Customers who require Saturday delivery should contact Swindon Airsoft for a delivery quotation. However, as stated above, we do not take responsibility for any delays relating to courier delivery timing, including Saturday, special or timed deliveries.

All delivery charges are non-refundable.

Delivery cost amendments:

Swindon Airsoft reserves the right to adjust delivery cost at any time. If the wrong delivery Country or Region is selected we will contact you to adjust the shipping cost. This could be true for Northern Ireland, although part of the UK shipping costs for larger items may be more expensive. Other locations include Southern Ireland, Inverness and the Isles.
Undelivered goods:

If our courier cannot deliver to a premises and the goods are returned to Swindon Airsoft. The customer will be charged for the delivery back to Swindon Airsoft and then charged for the second delivery.


Swindon Airsoft uses the following couriers depending on the delivery location and size of the package: FedEx, UPS, Parcel Force, My Hermes.

Orders outside the UK:
Swindon Airsoft welcome orders from outside the UK. Please contact us for a shipping quote for your country.

Back Orders:

Swindon Airsoft endeavour to keep stock on its website correct at all times. However, there may be a delay on stock adjustment should an item sell in our physical store or skirmish site.
On the rare occasion that your item is not in stock, we will back order for you. Swindon Airsoft will contact you with the option to cancel your order if you would rather not wait.

Legality of Airsoft RIFs in your country:

It is the responsibility of the purchaser to ensure the legality of importation into their own country. Swindon Airsoft Supplies Ltd cannot accept any responsibility whatsoever if the goods ordered are seized by Customs officials or airport authorities in ours or any other country. If goods are seized, destroyed, damaged through inspection or confiscated in any instance, we accept no responsibility and will offer no form of refund or credit. If the goods are returned to us by the seizing authority, we will refund your payment for the goods (not the shipping cost) less any fines or charges imposed by that authority for the handling and return of said goods. We will issue the refund only WHEN the goods are received and checked by us.

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